Frequently Asked Questions

How do you choose your products?
We hand pick every item you see on our website.  Ingredients and performance are equally important to us and we choose products that get the job done right with the cleanest ingredient list possible.  You'll find that most of our products score within the 0-2 range on EWG Skindeep.  We like 0's the best!

Do you have a physical location?

We offer aware house selections within Grant's Marketplace in San Diego:

2953 Beech St. 

San Diego, CA


Call ahead for product availability: 619-231-0524

If you think you're neighborhood store would be a good fit for aware house products, tell them about us!

Do you offer free shipping? 
Yes, we do! Shipping is on us if you live within the contiguous United States and your order total is greater than $50. For orders under $50 we charge a flat rate of $4.99.

When will my order arrive?
Because items are shipped directly from the maker, delivery times will vary slightly. Most orders ship within 1-2 business days, Monday through Friday, and are typically in transit for 1-3 days.

Soaring Heart products are handmade to order so these shipments will take a bit longer. Packages are shipped directly from their Seattle location and usually take 5 to 10 days to arrive after they are built. Pillows and other small items are built within one and half weeks. Mattresses and custom orders take 2 to 3 weeks to build. Your order will arrive in one shipment based on the timeline of the product that takes longest to make. If you need your order or a portion of your order earlier, email us and we'll try our best to make it happen!

Do you offer international shipping?
Shipping outside of the United States is not currently an option on our website, but if you are highly interested email us at and we'll see what we can do!

What's your return policy?
Our return policy is subject to the policy of each brand, but we will help you with the process. Just email us within one week of your purchase at and we will get it all sorted out!

Can I recommend products or lines that I love?
Absolutely!  We are still growing our non-toxic routine here at aware house and greatly value your input. Send us your ideas! We hope to become your one-stop shop to satisfy all your mindful living needs.